Cancellation Policy
At HairCC, we value our clients and strive to provide the best service possible. To ensure that we can accommodate everyone effectively, we have implemented the following cancellation policy:
Appointment Cancellation
- Notice Period: We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.
- Same-Day Cancellations: If you cancel your appointment on the same day, a fee of 50% of the scheduled service cost will be charged.
- No-Show Policy: If you do not show up for your appointment without prior notice, a fee of 100% of the scheduled service cost will be charged.
How to Cancel or Reschedule
- Phone: You can call us at 424-443-5009 to cancel or reschedule your appointment.
- Email: You can email us at hairiccofficial@gmail.com with your cancellation or rescheduling request.
- Online: If you booked your appointment online, you can cancel or reschedule through our website at [Insert Online Booking Link].
Late Arrivals
- Arrival Time: Please arrive on time for your appointment. If you are running late, please let us know as soon as possible.
- Grace Period: We offer a 15-minute grace period for late arrivals. After 15 minutes, your appointment may need to be rescheduled, and a fee may apply.
Refunds
- Prepaid Services: If you have prepaid for a service and need to cancel within the 24-hour notice period, you will receive a full refund. For cancellations made with less than 24 hours’ notice, the cancellation fee will be deducted from the refund.
- Packages and Memberships: For packages and memberships, specific terms and conditions apply. Please refer to the package or membership agreement for details.
Emergencies and Special Circumstances
We understand that emergencies and unforeseen circumstances can occur. Please contact us as soon as possible if you need to cancel due to an emergency. We will handle these situations on a case-by-case basis with sensitivity and understanding.
Contact Us
If you have any questions about our cancellation policy or need assistance, please do not hesitate to contact us:
- Phone: 424-443-5009
- Email: hairiccofficial@gmail.com
- Address: 4052 Del Rey Ave Suite 106, Marina Del Rey, CA 90292, United States
Thank you for your understanding and cooperation. We look forward to serving you at HairCC!